A Structured Framework by Visionova HR

Stop Guessing. Start Triaging.

The People Problem Triage framework is a structured, 6-step approach to diagnosing and resolving the workplace people problems keeping you up at night.
Built for California business owners by Bernadette Jones, SHRM-SCP.

THE FRAMEWORK

People Problem T•R•I•A•G•E

Six deliberate steps. One clear path forward. Every letter is a checkpoint – skip one, and the problem comes back.

T

STEP 1

Triage the Situation

“Who is involved, what has happened so far, and what’s truly at stake for your people and your organization?”

Tool: Situation Snapshot (one-page intake)

R

STEP 2

Read the Risk

“Where does California employment law—wage and hour, discrimination, leave, retaliation, SB 294—show up in this situation?”

Tool: CA Compliance Quick-Scan (10-question checklist)

I

STEP 3

Identify the Real Problem

“Is this a performance issue, a conduct issue, a culture issue, or a compliance issue — and are those overlapping?”

Tool: Problem Type Matrix (urgency + complexity)

A

STEP 4

Assess What You Have

“What’s written down — policies, prior conversations, performance records — and does it tell a defensible story?”

Tool: Documentation Audit Checklist

G

STEP 5

Get to One Concrete Move

“What do you say — and what do you not say — in your next conversation, and what do you document this week?”

Tool: Next 7 Days Action Map (3 decisive paths)

E

STEP 6

Establish the Forward Pattern

“What early-warning signal was missed, and what one standard can you install so this pattern doesn’t repeat?”

Tool: Forward Pattern Commitment Card

FREE ASSESSMENT

People Problem Heat Check

Take our free online assessment to find out exactly how hot your people problems are running – and what to do about it.

GREEN

Warming Up

Minor friction. Addressable now before it escalates.

YELLOW

Heating Up

Active tension. You’ve noticed it. Your team has too. Time to act.

RED

On Fire

Urgent risk. Legal exposure, team damage, or both. You need helps now.

WHY VISIONOVA

Not a Vendor. A Partner.

We’re in the trenches with you side-by-side.

57%

Close Rate on Triage Calls

2x industry benchmark

20+

Years of Experience

in the trenches

HR Expert SPHR

Certified Professionals

SHRM-SCP credentialed

CA

Compliance Experts

SB 294 – AB-1825 – FEHA

Dedicated HR Pro

Not a call center. You get Bernadette Jones, SHRM-SCP – 20+ years of real-world HR experience, personally invested in your outcome.

California Compliance

SB 294, AB-1825, FEHA, meal & rest breaks – we live and breath California employment law so you don’t have to.

Partnership Model

We view our clients as partners, not transactions. Your HR wins are our wins. Your fires are our fires.

Affordable & Flexible

On-demand help or monthly subscriptions. Get the HR expertise you need without the full-time salary overhead.

Free 20-minute People Problem Triage Call

In just 20 minutes, Bernadette will help you map your most pressing people problem and leave with one concrete next step. No pitch. No pressure. Just clarity.